Mobile game support

Having trouble with those cute cropsies or are you just experiencing technical issues? Check out our FAQs below for help:

  • Supported Devices Find out more about device compatibility. Read more...

    Apple devices

    Farm Heroes Saga supports iOS version 4.3.5 or later on the following models:

    • iPhone 3GS, iPhone 4, iPhone 4S and iPhone 5
    • iPad 2 and later models and iPad Mini
    • iPod Touch 3rd generation (and later models)

    Farm Heroes Saga does not support jail-broken iOS devices (iPhone, iPad, iPod Touch)

    Android devices

    Farm Heroes Saga runs on Android devices that fulfill the following criteria:

    • Own a processor built on ARMv7 architecture
    • Support OpenGL ES 2.0
    • Support a 320x480 resolution or higher
    • Run on Android OS 2.2 or higher

    Farm Heroes Saga is not available for my mobile device. Why?

    We want to ensure you have the best playing experience, so unfortunately this game is not available for all mobile devices. However, you can still experience the fun by playing the game on Facebook. Click here to play now!

  • Troubleshooting If you are experiencing problems with the game, get help here. Read more...

    The game keeps freezing, what should I do?

    For mobile: Memory issues on device can cause a game freeze/crash. The best way to fix these issues is to restart your device, which clears the memory (this will not cause any loss of data). If this does not help, please contact our support team via contact us link below.

    For Facebook: You may need to check you have the latest version of Adobe Flash Player. Please click here to download the latest version to your computer. If you are still experiencing issues, please contact our support team via contact us link below.

    The game is not loading in Facebook, what shall I do?

    If you are experiencing issues with the game loading, please shut down all other running programs, as this can affect the game’s performance. If the issue persists, you may need to check you have the latest version of Adobe Flash Player. Please click here to download the latest version to your computer. If you are still experiencing issues, please contact our support team via contact us link below.

    I purchased an item on my mobile device from the shop but I did not get it. Why?

    For iOS: : Sometimes, mobile devices experience weak Internet connection. After completing a purchase, the App Store needs to send back a message to the game, which confirms your payment was successful. If you lose Internet connection when this message is sent, your purchase may not be processed. If this happens please complete the following steps:

    • Go to the home screen of the game
    • Tap on the arrow in the bottom left corner of the screen
    • Tap on the "Settings" icon
    • Tap on "Restore purchases" to restore your App Store purchases

    If this does not solve the problem, then please check your App Store receipt, sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Apple via the email with your receipt. Click on the link in the email that says "Report a problem."

    For Android: : Please ensure the "Don't keep activities" option is unchecked in your device settings. This can be found under "Advanced settings" on your device.

    After completing a purchase, the Google Play store needs to send back a message to the game, which confirms payment was successful. If you lose Internet connection when this message is sent, your purchase may not have been processed. If this happens please complete the following steps:

    • Go to the home screen of the game
    • Tap on the arrow in the bottom left corner of the screen
    • Tap on the "Settings" icon
    • Tap on "Restore purchases" to restore your purchases

    If this does not solve the problem, then please check your receipt, sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Google Play via the email with your receipt. Click on the link in the email that says "Report a problem."

    I have purchased an item in the game via Facebook, but did not get it. Why?

    It's possible that you've successfully made a payment in a game, but have not yet received the game item. Be aware that during periods of high traffic, it can take up to 3-4 hours for the purchased item to appear in your account.

    If you think there's an issue with the game not delivering a purchased item, please follow these steps:

    • Go to the "Payments tab" in your "Account settings"
    • Check your account balance at the top of the page
    • Verify that your transaction was successful by reviewing the receipt associated with your payment
    • Ensure that the item(s) you ordered have not been delivered in your game, noting that it may take up to 4 hours for virtual item purchases to be reflected in the game
    • If you have confirmed that your item was not delivered, please notify King by clicking the "Didn't receive this item" link in the email receipt
    • Follow the instructions to notify Facebook and contact King regarding your problem receiving virtual items.

    If I try to reinstall the game, will I lose my progress?

    If you have played the game whilst connected to Facebook, your progress will be stored on your Facebook account and will not be lost. However, if you have played the game offline (not connected to Facebook), your progress will be saved locally, on the device, and will be lost when the application is deleted or the phone restored to factory settings.

    I have connected to Facebook, but I don't get any Facebook messages / help from friends on my mobile. Why?

    You may need to reconnect to Facebook again to receive your Facebook messages. You can do this in the games' main menu by tapping the Facebook Connect icon, or by tapping the settings button and disconnecting from Facebook. Once you have completed this try reconnecting again.

    I have connected to Facebook, but my progress from Facebook does not show up on my mobile?

    If you have a good Internet connection but sychronisation with your Facebook account has failed e.g. your progress has not been updated, please follow these steps to reset the app:

    For iOS:

    • Tap out of the game (pushing the device home button)
    • Shut down the app manually by double clicking on the device home button
    • A list of all running applications will appear. Swipe left to go through the list of running applications
    • Once you have located Farm Heroes Saga, swipe upwards over the app screenshot to shutdown the game
    • Then press the home button to return to the menu and proceed to open the Farm Heroes Saga app again

    Please note: The instructions above are based on iOS 7. Please refer to your device user manual for exact instructions on how to shutdown an application.

    For Android:

    • Tap out of the game
    • Go to "Settings"
    • Then select "Application Manager"
    • Look for Farm Heroes Saga in the applications list and tap on it
    • Then tap on “Force Quit/Shutdown” to close the application
    • Then return to the main menu to proceed to open the game again

    Please note: The instructions above are based on Samsung Galaxy. Instructions for Android may vary depending. Please refer to your device user manual for exact instructions on closing an application.

    My friends have sent me lives but the game says I only have 5 lives when I should have more?

    The maximum amount of lives you can have is 5 at one time, so if you have a full set of lives and a friend sends you an additional life, you will still only have 5 lives.

    What are the differences between the mobile and Facebook game?

    The mobile game was released later than the Facebook game, so sometimes you may notice less levels or slight differences in gameplay. We regularly update the game and our team is working hard to deliver more levels on mobile.

    Do I need a Facebook account to play Farm Heroes Saga?

    No. You can play the full game without ever connecting to Facebook. You can also play Farm Heroes Saga without an Internet connection; however connecting to Facebook has many advantages, such as:

    • Synchronised progress:  You’ll be able to synchronise your progress from Facebook to your mobile and vice versus. If you play while connected with Facebook, your progress will be stored on your Facebook account and will not be lost.
    • Synchronised friends: The more the merrier! You’ll be able to view the progress of all your friends that are playing Farm Heroes Saga, you can keep track of their progression (score and level) and compete against them to make sure you are top of the score list. Friends can also give you more lives and help you to unlock new episodes!

    Please note: Boosters and lives are not synchronised between mobile and Facebook.

    If I connect to Facebook, will you post things to my Facebook wall or spam my friends?

    We will never send any requests to your friends that you did not actively send from the game and we will not post anything to your Facebook wall without permission. However, when you Facebook Connect with Farm Heroes Saga you automatically join Facebook Open Graph. Open Graph is a social graph that generates events/actions when you perform certain tasks in the game. These can be visible on your timeline profile, and in some cases, show up in the Newsfeed.

    If I log out of my Facebook account and someone else logs in, will I lose all my game history?

    No. The game supports multiple logins with different Facebook accounts. If you log in with another Facebook account, then the game history registered to that account will become available.

    When are you releasing more levels?

    We are always adding new levels to the game. Keep an eye on our Facebook fan page for news and updates!

    How do I switch off the music and sound effects in the game?

    If you are playing the game on Facebook, you can switch off the music and or sound effects of the game by clicking on the music and speaker symbols at the top left-hand corner of the game screen.

    If you are playing the game on a mobile device, you can switch off the music and/or sound effects by tapping the bottom left-hand corner of the game home screen, where some options will appear. Tap on the music note and speaker symbols to silence the game.

    I am having problems completing a level?

    Some levels are challenging and can take a few weeks to overcome. Don’t give up! Keep an eye on our Facebook fan page for tips on progressing through the game.

  • Mobile In-App Purchases Concerned about Mobile In-App Purchases? Read more...

    It is important that you protect your app store account login information to protect your account from unauthorised charges. If you are concerned about Mobile In-App Purchases please note that you can create a password to control access to your device.

    In-App Purchases for iOS & Android

    If you have a iPhone, iPad, iPod Touch or Android device please click here for instructions on how to secure your device.

  • How to play New to the game or do you simply need a recap ? Find out more about how to play Farm Heroes Saga. Read more...

    The goal is to match cropsies in order to complete the level objectives before you run out of moves. Cropsies are the vegetables, fruit, sunshine and water you can see in the game. You can see the objectives of a level at the top of the screen. You always have a limited amount of moves in each level.

    When you’ve collected all the cropsies, you will enter Hero Mode, which lets you use your remaining moves to improve your growth rate. Depending on your growth rate, you can get up to 3 Stars on a level. When you complete a level for the first time, or whenever you improve your star score you earn Magic Beans.

    How to complete the objectives:

    • If your objective is to collect a certain type of cropsy, you can do so by matching 3 or more cropsies of the same type on the board.
    • Later in the game you will come across new types of collection targets that might require a different approach in order to collect them, like making a match next to them. You will learn more about this as you progress in the game.
    • In Rancid Levels there is no specific number of cropsies that you need to collect per type, therefore any of the indicated cropsies that are matched will help you defeat Rancid.
    • In Collection Levels you will be rewarded with a unique collection animal based on your growth rate. In the Farm Club you can get fantastic rewards for completing a set of animals across different episodes!

    How do I gain points?

    When you switch cropsies to create a match of three cropsies in a row: they will disappear and in turn you receive points. Try to achieve as many points as possible to win the game with one, two, or three stars!

    How do I collect a flower?

    Match next to a flower to make it bloom. When the flower is fully grown it will be collected. The Magic Shovel booster can also be used to grow a flower.

    How do I make a chick?

    You need to match three eggs to produce one cracked egg. Match three cracked eggs to produce one unhatched egg, and then match three unhatched eggs to collect a chick. The Shovel or Egg Cracker booster can also be used to crack eggs!

    How can I break ice?

    When you match with the cropsy inside the ice, the ice will disappear. The Magic Shovel booster can also be used to break ice.

    What does grass do?

    Any collectable cropsy that lands on grass will get bonus points. Any grumpy cropsy that lands on grass will return to normal.

    What are the buckets for?

    The buckets contain water. Match cropsies surrounding the buckets to create water. In some levels you need to harvest water cropsies, but will find that none appear when you clear the cropsies - you have to make them with the water buckets.

    What are grumpy cropsies?

    Those dirty looking cropsies are called grumpy cropsies. If you make a match that includes a grumpy cropsy, the whole match will turn grumpy and you will lose the cropsies. So be careful! Depending on the level you might be able to return the grumpies to normal if there is any grass or seeds you could use. The Clean-Up booster instantly turns all grumpies on the board to normal.

    How do I make an alligator?

    The alligator is made in a similar way to the chick. You need to match three ‘nested’ alligator eggs to produce one alligator egg, match three alligator eggs to create a cracked alligator egg, match 3 cracked eggs to create an unhatched egg and then finally match three unhatched alligator eggs to collect one alligator. The Magic Shovel or Egg Cracker booster can also be used to crack eggs!

    How do I stop the rabbit from stealing my carrots?

    Make a match next to the rabbit when it shows up to temporarily knock it out.

    What does purple slime do?

    Any cropsy that lands on slime will turn grumpy.

    What can I do with a seed?

    Seeds can be swapped with water to create grass!

    What does the chicken do?

    If you make a match next to the chicken, the chicken will lay an egg and jump to a new spot. If you are lucky the chicken might occasionally lay a cracked egg. You can also use the Magic Shovel booster on the chicken to make it move. Give it a try next time!

    What do bombs do? And how can I get rid of them?

    Every time you make a move, the counter on a bomb will count down. When the counter reaches zero, the bomb blows up and you will lose a few of your collected cropsies. Match bombs with cropsies of the same colour to get rid of them.

    How do I collect the spider?

    First you have to match next to a spider to make it move. Usually you first have to get rid of some spider webs first. Break the spider webs by matching with the cropsy in the web. When you can finally match next to the spider, it will try to jump to a new nesting spot (this will look like a dense white web). If there are no other nesting spots on the board, the spider will be collected. You can use a Shovel or Tractor booster to help you clear spider webs.

    What do the Magic Beans do?

    Magic Beans are used to help in your fight against the evil Rancid the Raccoon, so earn as many as you can. Every level gives you a certain amount of Magic Beans based on how many stars you achieve.

    How do I fight Rancid the Racoon?

    Match and collect all required cropsies until the energy bar is at 0%. Use Magic Beans for extra force!

    What does the Snow Patch do?

    Any cropsie that lands on a snowpatch will turn into a snowball. Match next to a snowball to break it and free the cropsie within.

    How do I set off a Firecracker?

    To set off a Firecracker, make a match next to it to light the fuse. Firecrackers can be used to reach areas that are otherwise hard to get to. Set off one to see for yourself!

    What does the Frog do?

    If you make a match next to a Frog, it will jump to a spot where it can eat nearby cropsies of its own colour. The frog will always try to eat as many cropsies as it can!

  • Levels & lives How many lives do you get? How many levels are there? Get the answers here. Read more...

    How many lives do you get in Farm Heroes?

    You begin the game with 5 lives. If you don’t pass a level then you will lose a life, however this life is refilled (for free) after 30 minutes. If you don’t like waiting, you can get a full set of lives refilled in exchange for some Gold Bars. You can also ask your friends to send you extra lives.

    My friends have sent me lives but the game says I only have 5 lives, why?

    The maximum amount of lives you can have is 5 at one time, so if you have a full set of lives and a friend sends you an additional life, you will still only have 5 lives. If you already have 5 lives, any lives sent by friends will be turned in to Magic Beans.

    What do I have to do in collection levels?

    In collection levels, there are three animals that can be collected, all tied to the three star ratings you can achieve. The better you do in the level, the more animals you'll unlock. Every animal you unlock goes to your Farm Club, which you can access from the map. Unlock all the animals in a set, and you can claim free rewards like boosters and Magic Beans!

    When are you adding new levels?

    We are always adding new levels to the game. Keep an eye on our Facebook fan page for news and updates!

  • Boosters & Gold Bars Boosters are really useful for passing a tricky level. Find out how they can help you. Read more...

    What do boosters do?

    Boosters can make the difference between winning and failing a level! Some boosters recharge over time. When charged, they’re free to be used again, or you can buy new packs of boosters if you need them sooner. The following boosters are available in Farm Heroes Saga:

    • Magic Shovel: Allows you to remove or otherwise interact with a single object on the game board. If it’s a required cropsy, it’s added to the appropriate collection total. If it’s a flower, it will grow one stage. And if you use it on ice, the ice will break. There are many more examples! As the game progresses new objects are added to the game, so just give it a try and see what happens.
    • Bonus Reward: Every required cropsy on the board gets a +1 bonus
    • Tractor: Interacts with all items in a horizontal row. Any cropsies that you require are then collected. Again, you will discover different uses for the tractor as the game progresses.
    • Colour Collector: All cropsies of a single type are collected
    • Egg Cracker: Interacts with all un-cracked eggs. Regular eggs will turn into cracked eggs - and in the case of nested alligator eggs, they will turn into regular alligator eggs.
    • Clean-Up: Turns all grumpy cropsies in to normal cropsies.
    • Super Fruit: Swap to clear a 3 by 3 area off the board. Any adjacent required cropsies will receive an additional +2 bonus.
    • Turbo Tractor: Swap horizontally or vertically with any cropsie. This booster works like the normal tractor but on three rows or columns.
    • Amelia's Airdrop: Call in Reinforcements! Swap with any cropsie to call for Amelia to drop 6 more cropsies of that type onto the board.

    What are Gold Bars used for in Farm Heroes Saga?

    Need more lives or some extra boosters? Gold Bars are useful for everything, they allow you to add additional lives, obtain a specific booster to pass a level and unlock new episodes. They can be purchased with real money; however, you do not have to purchase Gold Bars to progress through the game.

    What are Magic Beans used for in Farm Heroes Saga?

    Magic Beans can be used to help you beat Rancid in the boss levels. In exchange for Magic Beans any matched cropsies will get a damage bonus to help you deplete Rancid’s health bar faster. You can also use Magic Beans to buy Shovel boosters.

    How do I get more Magic Beans?

    There are three ways of getting Magic Beans; when you complete a level you will be rewarded with free Magic Beans. If you have full lives, any lives sent to you by your friends will automatically be converted in to free Magic Beans. You can also purchase Magic Beans from the Farm Heroes Saga shop.

    Is it possible to complete the game without buying anything?

    Yes! It's not only possible, but also very common! Most people who complete all the levels in the game have never purchased anything.

  • More Read more...

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