Mobile game support

Come a cropper with some cute Cropsies? Life as a Farm Hero can be a challenge, so if you’re looking for hints and tips on overcoming a difficult level, or have run into some more technical issues, take a look at our FAQs below for help:

Click here for Facebook game support.

  • Supported Devices Find out more about device compatibility. Read more...

    Apple devices

    Farm Heroes Saga supports iOS version 4.3.5 or later on the following models:

    • iPhone 3GS, iPhone 4, iPhone 4S and iPhone 5
    • iPad 2 and later, and iPad Mini
    • iPod Touch 3rd generation and later

    Farm Heroes Saga does not support jailbroken iOS devices (iPhone, iPad or iPod Touch)

    Android devices

    Farm Heroes Saga runs on Android devices that fulfill the following criteria:

    • Own a processor built on ARMv7 architecture
    • Support OpenGL ES 2.0
    • Support a 320x480 resolution or higher
    • Run on Android OS 2.2 or higher

    Farm Heroes Saga is not available for my mobile device. Why?

    We want to ensure you have the best playing experience, so unfortunately this game is not available for all mobile devices. However, you can still get in on the fun by playing the game on Facebook. Click here to play now!

  • Troubleshooting If you are experiencing problems with the game, get help here. Read more...

    The game keeps freezing - what should I do?

    For mobile: Memory issues on your device can cause a game freeze/crash. The best way to fix these issues is to restart your device, which clears the memory (this will not cause any loss of data). If this doesn’t help, please get in touch with our support team via the ‘contact us’ link below.

    For Facebook: You may need to check that your Adobe Flash Player is up to date. Please click here to download the latest version to your computer. If this doesn’t solve the problem, please contact our support team using the ‘contact us’ link below.

    The game is not loading in Facebook - what shall I do?

    I purchased an item in-game on my mobile device, but I haven’t received it. Why not?

    I have purchased an item in the game on Facebook, but I haven’t received it. Why not?

    If I try to reinstall the game, will I lose my progress?

    I have connected to Facebook, but I’m not getting any Facebook messages or help from friends on my device. Why?

    I have connected to Facebook, but my progress from Facebook does not show up on my mobile. Why?

    My friends have sent me extra lives, but the game says I only have five lives. Why is this, when I’m sure I should have more?

    How does the game vary on mobile and Facebook?

    Do I need a Facebook account to play Farm Heroes Saga?

    If I connect to Facebook, will you post things to my Facebook wall or spam my friends?

    If I log out of my Facebook account and someone else logs in on my computer or device, will I lose all my game history?

    When are you releasing more levels?

    How do I switch off the music and sound effects in the game?

    I’ve been stuck on the same level for ages. What can I do?

  • Mobile In-App Purchases Concerned about Mobile In-App Purchases? Read more...

    It is essential that you protect your purchase account login information to prevent unauthorized charges on your account. If you are concerned about Mobile In-App Purchases, please note that you can create a password to control access to your device.

    In-App Purchases for iOS & Android

    If you have an iPhone, iPad, iPod Touch or Android device, please click here for instructions on how to secure your device.

  • How to play New to the game or do you simply need a recap ? Find out more about how to play Farm Heroes Saga. Read more...

    Become a Farm Hero today by matching Cropsies to complete the level objectives before you run out of moves. Cropsies are the vegetables, fruit, sunshine and water you can see in the game. You will see the objectives at the top of the screen, and will always have a limited amount of moves in each level.

    Once you’ve collected all the Cropsies, you will enter ‘Hero Mode’, during which you can use your remaining moves to improve your growth rate. Depending on your growth rate, you can earn up to three stars on a level. When you complete a level for the first time, or whenever you improve your star score for a level, you will receive some Magic Beans, which you can use in your fight against the evil Rancid the Raccoon.

    How to complete the objectives:

    • If your objective is to collect a certain type of Cropsie, you can do so by matching three or more Cropsies of the same type on the board
    • Later in the game you will come across new types of collection targets that require different approaches, such as making a match next to a Cropsie that needs collecting. You will learn more about these as you progress through the game.
    • In Rancid Levels there is no specific number of Cropsies to collect. Matching any of the indicated Cropsies will therefore help you to defeat Rancid the Raccoon.
    • In Collection Levels you’ll be rewarded with a unique collection animal based on your growth rate. There are plenty of fantastic Farm Club rewards available when you collect a complete set of animals across different episodes.

    How do I gain points?

    You receive points every time you switch Cropsies to create a match of three or more in a row. Try to achieve as many points as possible to win the game with one, two, or three stars.

    How do I collect a flower?

    How do I collect a chick?

    How can I break ice?

    What does grass do?

    What are the buckets for?

    What are Grumpy Cropsies?

    How do I make an alligator?

    How do I stop the rabbit from stealing my carrots?

    What does purple slime do?

    What can I do with a seed?

    What does the chicken do?

    What do bombs do and how can I get rid of them?

    How do I collect the spider?

    What do the Magic Beans do?

    How do I fight Rancid the Racoon?

    What does the Snow Patch do?

    How do I set off a Firecracker?

    What does the Frog do?

  • Levels and lives How many lives do you get? How many levels are there? Get the answers here. Read more...

    How many lives do you get in Farm Heroes?

    You begin the game with five lives. If you don’t pass a level, you will lose a life, with one life being refilled for free every 30 minutes. If you don’t like waiting, you can get a full set of lives refilled in exchange for some Gold Bars, or ask your friends to send you extra lives.

    My friends have sent me lives but the game says I only have five lives. Why is this when I’m sure I should have more?

    What do I have to do in Collection Levels?

    When are you adding new levels?

  • Boosters and Gold Bars Boosters are really useful for passing a tricky level. Find out how they can help you. Read more...

    What do boosters do?

    Boosters can make the difference between winning and failing a level! Some boosters recharge over time and can be reused once fully restored. You can also buy new packs of boosters if you need them sooner.

    The following boosters are available in Farm Heroes Saga:

    • Magic Shovel: Allows you to remove or otherwise interact with a single object on the game board. If it’s a required Cropsie, it’s added to the appropriate collection total. If it’s a flower, it will grow one stage. And if you use it on ice, the ice will break. There are many more examples! New objects are added as the game progresses, so just give it a try and see what happens.
    • Bonus Reward: Every required Cropsie on the board gets a +1 bonus
    • Tractor: Interacts with all items in a horizontal row. Any Cropsies you require are then collected. Again, you will discover different uses for the Tractor as the game progresses.
    • Color Collector: All Cropsies of a single type are collected
    • Egg Cracker: Interacts with all uncracked eggs. Regular eggs will turn into cracked eggs, and nested alligator eggs will become regular alligator eggs.
    • Clean-Up: Turns all Grumpy Cropsies into normal Cropsies.
    • Super Fruit: Swap to clear a 3x3 area from the board. Any adjacent required Cropsies will receive a +2 bonus.
    • Turbo Tractor: Swap horizontally or vertically with any Cropsie. This booster works like the normal Tractor but on three rows or columns.
    • Amelia's Airdrop: Call for reinforcements! Swap with any Cropsie and Amelia will drop six more Cropsies of that type onto the board.

    What are Gold Bars used for in Farm Heroes Saga?

    What are Magic Beans used for in Farm Heroes Saga?

    How do I get more Magic Beans?

    Is it possible to complete the game without buying anything?

  • More Read more...

    Still struggling to find what you need? Looking for more information and tips on challenging levels and gameplay? You can get in touch with our support team using the ‘contact us’ button below:

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