Mobile game support

Not as pre-peared as you thought? Bouncing around the wacky world of Papa Pear can be a challenge, so if you’re looking for hints and tips on overcoming a difficult level, or have run into some more technical issues, take a look at our FAQs below for help.

Click here for Facebook game support.

Important: Mobile device & software updates
If you are upgrading to a new device (e.g. iPhone 6), or planning to install a software update (e.g. iOS 8), then please ensure you connect/synchronize your game to Facebook or back-up your device first. This will ensure that you do not lose your level progress.

  • Supported Devices Find out more about device compatibility. Read more...

    Apple devices

    Papa Pear Saga supports iOS version 5.0 or later on the following models:

    • iPhone 4, iPhone 4S and iPhone 5
    • iPad 2 and later, and iPad Mini
    • iPod Touch 5th generation and later

    Papa Pear Saga does not support jailbroken iOS devices (iPhone, iPad or iPod Touch)

    Android devices

    Papa Pear Saga runs on Android devices that fulfill the following criteria:

    • Own a processor built on ARMv7 architecture
    • Support OpenGL ES 2.0
    • Support a 320x480 resolution or higher
    • Run on Android OS 2.3 or higher

    Papa Pear Saga is not available for my mobile device. Why?

    We want to ensure you have the best playing experience, so unfortunately this game is not available for all mobile devices. However, you can still get in on the fun by playing the game on Facebook. Click here to play now!

  • Troubleshooting If you are experiencing problems with the game, get help here. Read more...

    The game keeps freezing, what should I do?

    For mobile: Memory issues on your device can cause a game freeze/crash. The best way to fix these issues is to restart your device, which clears the memory (this will not cause any loss of data). If this doesn't help, please get in touch with our support team using the ‘contact us’ link below.

    For Facebook: You may need to check that your Adobe Flash Player is up to date. Please click here to download the latest version to your computer. If this doesn’t solve the problem, please contact our support team using the ‘contact us’ link below.

    The game is not loading in Facebook - what shall I do?

    I purchased an item in-game on my mobile device, but I haven’t received it. Why not?

    I purchased an item in the game on Facebook, but I haven’t received it. Why not?

    If I try to reinstall the game, will I lose my progress?

    I have connected to Facebook, but I’m not getting any Facebook messages or help from friends on my device. Why?

    I have connected to Facebook, but my progress from Facebook does not show up on my mobile. Why?

    My friends have sent me lives, but the game says I only have five lives. Why is this, when I’m sure I should have more?

    How does the game vary on mobile and Facebook?

    Do I need a Facebook account to play Papa Pear Saga?

    If I connect to Facebook, will you post things to my Facebook wall or spam my friends?

    If I log out of my Facebook account and someone else logs in on my computer or device, will I lose all my game history?

    When are you releasing more levels?

    How do I switch off the music and sound effects in the game?

    I’ve been stuck on the same level for ages. What can I do?

  • Mobile In-App Purchases Concerned about Mobile In-App Purchases? Read more...

    It is essential that you protect your purchase account login information to prevent unauthorized charges on your account. If you are concerned about Mobile In-App Purchases, please note that you can create a password to control access to your device.

    In-App Purchases for iOS and Android

    If you have an iPhone, iPad, iPod Touch or Android device, please click here for instructions on how to secure your device.

  • How to play New to the game or do you simply need a recap ? Find out more about how to play Papa Pear Saga. Read more...

    To finish a level, shoot the Papa Pears from the cannon at the top of the screen to win enough points to win at least one star and complete the challenge set at the start of the level.

    How do I gain points?

    Bounce each pear on as many objects as possible, before landing it in a barrel, to win points. The aim is to earn enough points to win at least one star. Each new level gives you more things to bounce on…which means more points! Look out for the special multiplier pins which help boost your score.

  • Lives and levels How many lives do you get? How many levels are there? Get the answers here. Read more...

    How many lives do you get in Papa Pear Saga?

    You begin the game with five lives. If you don’t pass a level, you will lose a life, with one life being refilled for free every 30 minutes. If you don’t like waiting, you can get a full set of lives refilled in exchange for some Gold Bars, or ask your friends to send you extra lives.

    My friends have sent me lives but the game says I only have five lives. Why is this when I’m sure I should have more?

    What are the different game modes?

    When are you releasing new levels?

  • Gold bars and power-ups Gold bars & power-up are really useful for passing a tricky level. Find out how they can help you. Read more...

    What are Gold Bars for?

    Gold Bars can be helpful if you find yourself in a pickle, or if you’re stuck on a particularly challenging level. They allow you to add additional lives, obtain specific power-ups, gather extra Papa Pears, and even unlock new episodes.

    What types of power-ups are available?

    How can I get power-ups?

    Is it possible to complete the game without buying anything?

  • More

    Still struggling to find what you’re looking for? Looking for more information and tips on challenging levels and gameplay? You can contact our support team using the button below:

Papa Pear Saga 
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